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NEWS UPDATES Asean Affairs        29  April 2011

Thai call success rate needs improvement

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The overall quality of mobile phone services in Thailand meets international standards, but the rate of unsuccessful off-net calls remains high, according to the Telecommunications Consumer Protection Institute (TCPI).

About 15 percent of the calls placed from one network to another are unsuccessful, compared with 10 percent in Malaysia, said Prawit Leesatapornwongsa, a TCPI director.

The rate for unsuccessful calls between the True Move and Hutch networks was considered high, but still met the industry standard.

Industry regulations published in the Royal Gazette say the on-net failure rate should not exceed 10 percent and the off-net rate 15 percent.

True Move came first for most dropped calls, but fewer than 2 percent in line with the basic standard. The average call waiting rate was at six seconds.

Mr Prawit said the TCPI tests were aimed at providing a comparison of ser vice quality of each operator, and did not favour a particular network.

However, he said mobile tariff rates remained the key factor for users to choose a service. The TCPI conducted its survey on the mobile service quality in the Bangkok area over 20 days. The test also showed that second-ranked DTAC provided the best speed for mobile application download service through its 2G mobile platform, with 121.25 kbps for downloads and 60.69 kbps for uploads.

Market leader Advanced Info Service (AIS) was second with 111.54 and 63.95 kbps for downloads and uploads respectively. True Move's 2G speeds were 106.83 and 59.57, respectively.

However, True Move's 3G service provided the best speeds of 1,162.22 and 269.98 kbps for downloads and uploads, followed by AIS at 577.26 and 183.94 kpbs. DTAC has no commercial 3G service yet.

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