Sign up | Log in



PR Today

Home >> Press Release

Changi Airport rolls out FAST check-in with SIA & SilkAir

New offering set to improve passengers’ check-in experience with greater convenience and flexibility

SINGAPORE, 12 August 2015 – Passengers departing from Changi Airport can now look forward to a speedier and more flexible check-in experience as Changi Airport Group (CAG) partners Singapore Airlines and its regional wing, SilkAir on their Fast and Seamless Travel (FAST) check-in trial in Terminal 2.

The trial will build up to a full suite of FAST options in 2016, giving passengers of both airlines more choices for check-in as well as faster processing through the automated check-in kiosks and bag drops.

From today, passengers travelling on Singapore Airlines and SilkAir flights from Terminal 2 can use any of the 24 check-in kiosks. Another 24 kiosks will be introduced in Terminal 3 subsequently.

For passengers with baggage to check in, FAST check-in is a simple two-step process. They first obtain their boarding pass and bag tags at the kiosks. Once they have tagged their bags, passengers drop them off at the bag drop counters. There are instructional videos, signs and staff on ground to guide passengers on this process.

Passengers with carry-on bags only may print their boarding passes at the kiosks and proceed directly to Departure Immigration.  Alternatively, passengers who have done online or mobile check-in may also skip the counters and proceed to Departure Immigration with their home-printed or mobile phone boarding passes (offered on selected itineraries).

Based on past trials conducted by CAG, 97% of passengers polled indicated that they were satisfied with the FAST check-in experience and would consider using it again. The entire FAST check-in sequence – including printing of boarding pass and bag tags, together with tagging and baggage drop off – can be done in a matter of minutes.  The time taken is expected to reduce as travellers gain familiarity with this mode of processing, given the growing use of automated check-in options in airports around the world.

In addition to providing passengers with a faster and more flexible check-in experience, automation will also help raise efficiency and productivity of check-in operations, thereby providing cost savings for airlines.  

Mr Jayson Goh, CAG’s Senior Vice President for Airport Operations Management, said: “The adoption of FAST initiatives is in line with a wider global push towards self-service options at airports to improve productivity and efficiency, while at the same time providing passengers with greater flexibility and convenience.  CAG is pleased to partner Singapore Airlines and SilkAir on the FAST journey and will work closely with the airlines to continuously refine the process where necessary, so as to bring about a greater travel experience for our passengers.”

“We welcome the new FAST initiatives, which will streamline the check-in process for our customers. This reflects our ongoing efforts to offer customers more options and improve their travel experience with us,” said Mr Tan Pee Teck, Singapore Airlines Senior Vice President Product & Services.

“We are pleased to see the introduction of the various FAST initiatives to our customers, which will provide them with a more seamless check-in experience and contribute to the overall enhancement of our customers’ journey with us,” said Mr Goh Boon Hwee, SilkAir’s Vice President Operations.   

Reach Southeast Asia!
10- Nations, 560- Million Consumers
And $1 -Trillion Market
We are the Voice of Southeast Asia Media Kit
The only Media Dedicated to Southeast Asia Advertising Rates for Magazine
Online Ad Rates

Comment on this Article. Send them to

Letters that do not contain full contact information cannot be published.
Letters become the property of AseanAffairs and may be republished in any format.
They typically run 150 words or less and may be edited
submit your comment in the box below

Today's  Stories                           August  14 , 2015 Subsribe Now !
• U.S. Companies Engage Thai Government, Encourage Pro-Business Policies  Subcribe: Asean Affairs Global Magazine
• Thai bourse market report for July 2015
• Selling spree continues on yuan devaluation
Research Reports
on Thailand 2007-2008

• Textiles and Garments Industry
• Coffee industry
• Leather and footwear industry
• Shrimp industry

• Tourist arrivals in first half rise
• Vinachem signs EPC contract for US$450 million salt mine 
Asean Analysis                   August 14, 2015
• Asean Analysis August 14, 2015
Aung San Suu Kyi & Her Party Face Challenges Despite Opportunities of Myanmar’s Elections
Advertise Your Brand

Asean Stock Watch  August  14,   2015
• Asean Stock Watch-August 14, 2015
The Biweekly Update
• The Biweekly Update July 24, 2015

ASEAN NEWS UPDATES      Updated: 04 January 2011

 • Women Shariah scholars see gender gap closing
• Bank Indonesia may hold key rate as inflation hits 7 percent
• Bursa Malaysia to revamp business rules
• Private property prices hit new high in Singapore • Bangkok moves on mass transport
• Thai retailers are upbeat
• Rice exports likely to decline • Vietnamese PM projects 10-year socioeconomic plan


This year in Thailand-what next?

AseanAffairs   04 January 2011
By David Swartzentruber      

It is commonplace in journalism to write two types of articles at the transition point between the year that has passed and the New Year. As this writer qualifies as an “old hand” in observing Thailand with a track record dating back 14 years, it is time take a shot at what may unfold in Thailand in 2011.

The first issue that can’t be answered is the health of Thailand’s beloved King Bhumibol, who is now 83 years old. He is the world's longest reigning monarch, but elaborate birthday celebrations in December failed to mask concern over his health. More






1.  Verifier

1. Verifier

For security purposes, we ask that you enter the security code that is shown in the graphic. Please enter the code exactly as it is shown in the graphic.
Your Code
Enter Code

Home | About Us | Contact Us | Special Feature | Features | News | Magazine | Events | TV | Press Release | Advertise With us

Our Products | Work with us | Terms of Use | Site Map | Privacy Policy | Refund Policy | Shipping/Delivery Policy | DISCLAIMER |

Version 5.0
Copyright © 2007-2015 TIME INTERNATIONAL MANAGEMENT ENTERPRISES CO., LTD. All rights reserved.
Bangkok, Thailand