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19 December 2009
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Indian firm sets up outsourcing site in Philippines

India’s InterGlobe Technologies (IGT) on Friday inaugurated its first Philippine business process outsourcing (BPO) site, as company officials said Indian companies are looking to the Southeast Asian country, not as a rival, but as another viable location for expansion, reported the Manila Times.

"Manila is a fast-emerging [BPO] location. Several of our customers want to be serviced from this location,” Vipul Doshi, IGT chief executive officer, told reporters in a briefing.

Doshi said the good quality of Philippine infrastructure and workforce, as well as the ample support from the government and their local partners, made the company decide to establish a presence in Manila.

“We are an Indian company, but we don’t view the Philippines as competition. [As] we aspire to be a global company, [we have to] deliver services from the best possible locations,” he said.

Doshi said IGT’s Philippine facility would service United Airlines. IGT, a subsidiary of InterGlobe Enterprises Pvt. Ltd., provides integrated solutions to travel industry players worldwide through BPO services, consulting and information technology. The company counts large travel corporations—such as airlines, hotels and travel agencies—from the US, the UK, the Netherlands, Saudi Arabia and Australia, among their clientele.

The company has four facilities in India. Its Philippine site is their first outside India, Doshi said. He said the company has invested $3 million for its 500-seat facility in Fort Bonifacio, Taguig City. The center is now running 12 hours a day, and would be operating 24/7 after about three months.

Doshi said 350 employees are already on board, and the facility’s full capacity of 1,000 workers would be reached in six to 12 months’ time. He said about 99 percent of employees, including for administrative positions, would be Filipinos.

“In 18 to 24 months, you will see us significantly more in size,” the official added.

At present, 90 percent of accounts handled by the Philippine site are voice-based, but Doshi said the company would subject employees to specialized training so that they could handle both voice and back office services.

IGT’s Philippine site is equipped by Anthem Solutions Inc., a local company that provides facilities and technology services on a no capex basis.


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