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August 22, 2008

‘Just-in-time’ system breakdown hits Toyota supplies in Philippines
Toyota’s “just-in-time” production system has broken down, with Philippine dealers suffering from shortages in spare parts, which in turn have caused delays in servicing clients’ vehicles, said a report in local newspaper Manila Bulletin Friday.

Allen Rufo, Toyota Motors Philippines Corp. vice president for parts, was quoted by the daily as saying that some local dealers lately have been encountering shortages in spare parts due to the recent centralisation of sales of parts in the Asia-Pacific region.

He admitted that some dealers have failed to receive their orders of various spare parts on time.

The Toyota Parts Center in Bangkok, Thailand, which is now the central spare parts sales arm, is still ongoing an inspection of its inventory, hence the delay in delivery of requested parts, he said.

The executive said only some parts for damaged units have been encountering some shortage.

Most affected are parts requests for older models, he said, adding that late models like Vios, Innova and Corolla shouldn’t encounter any problem securing replacement parts.

Rufo, however, assured Toyota customers that the problem is only temporary, adding the Bangkok sales operations would normalize by September.

He said dealers were responsible for ensuring they have adequate stocks of those parts, and advised them to purchase parts from Japan and local sellers in the meantime.

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