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PHILIPPINES
Outsourcing
June 24, 2007

Davao City has now six BPO call centers
With the entry of Sutherland Global Services, the city has now six Business Process Outsourcing (BPO) companies that operate call centers in Davao City.
Department of Trade and Industry (DTI XI) Davao City director Teolulo Pasawa said BPO companies are eyeing the province for expansion of existing offices in the Philippines or opening up of new branches.

The other call centers operating in Davao City are G-Com Ltd (Asia-Pacific Inc. with 450 seats; Link2Support, 250 seats; Six Eleven Global Services and Solutions, 200 seats; Qualiserve, 40; and Quantum Information Systems Davao, Inc, 5.

He said the strengthening of the Philippine peso also made BPO companies explore the province to avail of lesser operating cost.

He said the BPOs get lesser space rental in the province and wages for workers are lower.

“Salaries of call center operators in Makita, Subic or Clark averages at P15,000 monthly compared here with only P10,000 although our workers have better advantage when working in Davao because they would no longer worry about accommodation,” he said.

“Besides, cost of living here is lower compared in Manila," he added.

In the case of Sutherland Global Services (SGS), Pasawa said they conduct their training here rather than bring their recruits to their branches in Makati and Clark.

The company, he said, has a minimum requirement of 1,000 seats which means it needs about 3,000 workers at any given time which is another opportunity for employment.

Pasawa said K. S. Kumar, senior vice president, Global Initiatives, Sutherland based in New York, conferred with DTI and thoroughly briefed on the potentials of the area as well as infrastructures the company would need.

Kumar, he said, also had meetings with the administrators of the different colleges and universities here and he (Kumar) noted the potentials of the area including the quality of the graduates. Davao region has about 42 schools and colleges.

Pasawa said with the huge manpower requirement of the SGS, the company needs to be assured on where to source out people who will man the call centers.

Pasawa said what is good with Davao City is that there are also good colleges and universities in the neighboring areas that could be a potential source of workers. PNA

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