FUTURE CAREERS IN CUSTOMER CONTACT SERVICES - THE SCICOM
17 May, 2007
What does a dynamic CEO do when faced with a lack of trained personnel to
fill new vacancies created by rapid expansion ?
Leo Ariyanayakam, the CEO of SCICOM (MSC), the largest Business Process
Outsourcing (BPO) company in the Asia Pacific, has the ultimate solution.
The Company has created a wholly owned subsidiary SCICOM (Academy)
Snd.Bhd. The Academy provides certification, diplomas, degrees, and
masters programs covering all aspects of management training for the
outsourcing and contact industry worldwide.
The courses are aimed at school – leavers and BPO professional manager
needing to update their skills. The Academy aims to train up to 2000
specialists within 18 months of operations at its new campuses in
Cyberjaya and Kula Lumpur
Scicom (Academy) Sdn Bhd aims to produce
up to 2,000 business process outsourcing (BPO) managers and specialists
within 18 months of operation at its new campuses in Cyberjaya and Kuala
Chief executive officer, Leo Ariyanayakam, said the company, a
wholly-owned subsidiary of SCICOM (MSC) Bhd, would start accepting its
first batch of students in July.
"The Scicom Academy offers academic- and internship-based certification,
diplomas, degree and masters programmes for the shared services and
outsourcing (SSO) and contact centre industry worldwide," he said at a
media briefing here on Monday.
"The courses are aimed at school-leavers and BPO professionals," he said.
The Mesdaq-listed SCICOM (MSC) provides BPO and consulting services since