ASEAN KEY DESTINATIONS
90% of Malaysian govt services to go online
Currently, 35 per cent of government services were available through the portal, giving pensioners and senior citizens access to transact their various benefits online, apart from licence and permit renewals and local council summons payments, Chief Secretary to the government Dr Ali Hamsa said yesterday.
“The government is creating an ecosystem that will encourage the extensive application of ICT in all areas of the economy to build up communities that are connected globally and to interact in real time,” he said in his keynote address at the National Digital Conference 2012 at the Putrajaya International Convention Centre in Putrajaya.
“Technology has been infused into all aspects of service delivery and internal government operations.”
Ali pointed out that the public sector had successfully implemented its e-Government and paperless initiatives, promoting the use of technology to improve access to and delivery of government services to the public and businesses.
Highlighting the housing and local government ministry’s one-stop centre project (OSC), he said processing time and approval of project development applications had greatly improved among the 76 local authorities that had adopted the system nationwide.
“Through this initiative, the various processes involved in the application can be made simultaneously and processing time reduced to between four and six months compared to between one and two years previously,” he said.
Approvals for building plans and planning permission increased from 72 per cent to 90 per cent while the performance of the OSCs improved markedly. Recently, average applications through the OSCs also increased from 84.7 per cent to 92.5 per cent,” he said.
In his opening speech, Minister in the Prime Minister’s Department G. Palanivel said Malaysia needed to leverage on technology and innovative business processes to deal with challenges posed by rapid technological advancements.
Representatives from various government agencies and industry players are spending two days at the NDC 2012 to discuss a wide range of issues related to the digital and information technology sector.
Palanivel also launched the Public Sector ICT Training strategic plan 2011-2015 during the opening ceremony yesterday.
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