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NEW UPDATES Asean Affairs   17 June 2014  

1078 complaints to OJK in first half of 2014

Indonesia: The Financial Services Authority (OJK) received up to 1,078 complaints from the public this year as of June 9, mostly related to the lack of financial services in the country.

OJK consumer protection director Anto Prabowo said that a total of 8000 suggestions had been received by the OJK, with 1,078 being complaints and 750 being information inquiries.

He explained that the public’s complaints usually mentioned violations by financial authorities over financial services, disputes between customers and financial services and complaints of which the OJK had no authority to settle.

According to Anto, violations made by financial service providers were usually resolved through related authorities while disputes are settled through mediation. Unauthorized complaints are usually sent to the relevant authorities. “There are a number of steps that have first to be taken in order to settle arguments such as clarification from both sides, and collecting the necessary documents and evidence,” he said as quoted by Antara news agency.

OJK data showed that in the period between January and June, 63.3 percent of complaints had been settled and 36.7 percent were in the process of completion.

Anto said that from 2013 to June 2014, the OJK received 15,000 service requests, which comprised 1,967 complaints, 1,230 information inquiries and the rest being questions. Around 47 percent of complaints concern problems with banks, 43 percent involve non-bank issues and 3.1 percent concern the stock market.

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This year in Thailand-what next?

AseanAffairs   04 January 2011
By David Swartzentruber      

It is commonplace in journalism to write two types of articles at the transition point between the year that has passed and the New Year. As this writer qualifies as an “old hand” in observing Thailand with a track record dating back 14 years, it is time take a shot at what may unfold in Thailand in 2011.

The first issue that can’t be answered is the health of Thailand’s beloved King Bhumibol, who is now 83 years old. He is the world's longest reigning monarch, but elaborate birthday celebrations in December failed to mask concern over his health. More






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