THE AGE OF THE CHINESE
Q: Are Chinese consumers still wary of new brands?
A: “According to a Chinese retail market
research report by Deloitte & Touche, one
of the world’s leading accounting firms,
Chinese consumers like to try new brands,
especially consumers in second-tier cities.
According to direct consumer experience,
many Chinese people favor foreign brands.
Some Chinese enterprises use foreign
brand names, such as ‘Younger.’ ”
Q: Is the generation in their late teens and early twenties the ideal target for new brands?
A: “For people in their early 20s, compared with their predecessors, there is greater emphasis on personal feelings and faster acceptance new brands.”
Q: Chinese like to impress with a quality brand but research indicates that they are willing to pay only a 2.5 percent premium for branded products. How can marketing people deal with this dichotomy?
A: ““I see this in two ways. On one hand, China overall is still a developing country and most people’s consumption is limited; therefore, there is not much high-end purchasing power. On the other hand, there are many rich people in China and their purchasing power is amazing. It is most important to target the rich people, and target your marketing.”
Q: Many international and Chinese brands have not succeeded because they did not recognize the many different types of Chinese consumer; they locked into the stereotypes. Do you agree?
A: “Yes. You need to know China well. If you want to make foreign brands successful, localize appropriately rather than sticking to stereotypes. For example, McDonald’s launched a “spicy chicken” and other foods in many markets, rather than staying with their standardized menu.”
Q: Research indicates China is not as homogeneous as one might believe; there are thought to be seven regional markets. Do you agree? Is a separate strategy needed for each market?
A: “In China, different regions require different marketing strategies. The regions are usually divided into seven or at least several, and there is no standard classification. This needs to be based on the product itself.”
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