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NEWS UPDATES Asean Affairs     July 3, 2017  







Telecoms urged over additional charges

Cambodia's telecom regulator has urged mobile phone network operators to be more transparent on the fees they charge subscribers on opt-in services and to ensure that users are not charged for services they have not requested.

In Vutha, spokesman of the Telecommunication Regulator of Cambodia (TRC), said yesterday that while the TRC has not received any official complaints from consumers, it issued a notice to mobile network operators earlier this week in response to numerous complaints aired on social media.

“Even though we did not receive any official complaints from subscribers, we needed to take action to prevent future conflicts,” he said.

“We noticed a lot of complaints on social media from subscribers claiming that their credit had been deducted without their confirmation for accessing extra services.”

He said subscribers had complained that mobile network operators were deducting hidden fees for ringtones and missed called alerts, or for credit given to subscribers until their next top-up. Subscribers have also reported being charged for inputting incorrect codes.

“Subscribers have complained and are angry over unreasonable credit deductions,” Vutha said. “We need all the network operators to look into it and to request confirmation from subscribers before giving them access to extra services.”

According to the TRC notice, mobile network operators should inform subscribers of applicable fees and request their confirmation before adding a service. They should also provide a full list of codes for opt-in services, as well as disconnection instructions.


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ASEAN  ANALYSIS

This year in Thailand-what next?


AseanAffairs   04 January 2011
By David Swartzentruber      

It is commonplace in journalism to write two types of articles at the transition point between the year that has passed and the New Year. As this writer qualifies as an “old hand” in observing Thailand with a track record dating back 14 years, it is time take a shot at what may unfold in Thailand in 2011.

The first issue that can’t be answered is the health of Thailand’s beloved King Bhumibol, who is now 83 years old. He is the world's longest reigning monarch, but elaborate birthday celebrations in December failed to mask concern over his health. More

 


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