ASEAN KEY DESTINATIONS
TBA offers easier way to renew car insurance
LOCAL insurance firm Takaful Brunei Am Sdn Bhd (TBA) will now allow its clients to renew their motor insurance through the company’s 24-hour call centre.
According to Hj Awang Mohd Rafie Hj Awang Damit, assistant general manager at TBA’s administration and processing department, this will help customers save time as they don’t have to go to TBA branches just to renew their insurance.
“This is also a way for TBA to enhance its customer service and extend the convenience for those wanting to renew their motor insurances,” he said at the company’s branch in Beribi.
Since announcing renewals for home takaful protection and fire takaful plans in January, Hj Awang Mohd Rafie said the company has seen a positive reception from customers.
Now, 80 per cent for renewal and enquiries are made through the call centre, he said.
He said the company is anticipating a strong response for its motor insurance renewals due to the large amount of vehicle owners in the country.
Nurul Khairiyah Hj Abd Manap, TBA’s senior executive officer, said the company has received overwhelming response from customers who want to enquire and/or renew their home takaful protection and fire takaful plans.
“Most customers use our call centre after working hours to ask more about insuring their property,” she said.
She said customers can pay for their insurance policies using their credit cards or by cash over the branch counters.
Hj Awang Mohd Rafie said customers can collect their motor insurance policies from its branches in Beribi, Delima and Kuala Belait.
For those paying by cash, customers are advised to collect their renewed policy and make payment at the collection point.
Apart from home and motor insurance renewals, the call centre also handles queries on motor accidents reporting, motor towing assistance and queries on general takaful products.
TBA is a subsidiary of Takaful Brunei Darussalam.
According to its website, TBA provides a range of coverage for assets such as buildings, machinery, equipment, inventory goods, vessels and vehicles.
The other subsidiary company, Takaful Brunei Keluarga (TBK), offers products such as mortgage and financing, protection and savings takaful. TBK also provides financial advice for children education, retirement and wealth protection.
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